'Where is my truck?' comes in twenty times a day, the dispatcher gets pulled away from trips and answers from memory.
Logistics and delivery
Trip statuses are automatically sent to the client, and the whole shift sees tasks for documents and drivers.
'Where is my truck?' comes in twenty times a day, the dispatcher gets pulled away from trips and answers from memory.
Choose an available solutionHow it works in your business
Choose an example interaction and follow the path to your team’s next action.
Interactive example
From shipping request to trip monitoring
Client request
Pallet from Moscow to Kazan, when will you pick it up and how much?
Client request: Pallet from Moscow to Kazan, when will you pick it up and how much?
What will change
Request taken by ear in chat — weight, additional loading address, and gate mode not clarified; the truck arrived but there's nothing to load.
The bot collects a complete request via a cargo parameter checklist before scheduling a trip; no incomplete requests remain.
TTN and power of attorney remembered at loading — driver is idle, you pay for downtime.
Document tasks are tied to the trip and the responsible person; the system reminds you to prepare the package in advance.
Solution foundation
- Client assistant
AI handles routine tasks on its own and passes only complex or important conversations to a human.
- Tasks and team
AI assigns the next step, due date, and responsible person, and ensures no task gets lost.
- Messaging and email
AI routes incoming messages, monitors channels, and handles approved conversations; important messages wait for your confirmation.
Bank, payment provider, and external channel fees are shown separately.
What to prepare for launch
You don’t have to fill everything in at once. Bototeka will show the gaps and save your draft.
What to prepare for launch
- destinations
- cargo types
- transport
What you can automate
- Receive shipping requests and collect cargo parameters.
- Calculate a draft based on tariff and assign driver and documents.
- Send trip statuses to the client without calling the dispatcher.
What stays under control
- Public responses, prices, discounts, financial and irreversible changes await confirmation by the authorized manager.
- Client confirmation is only used for actions where it is explicitly called for in the script.
Questions about launch
Does the bot answer 'where is the truck'?+
Yes, it sends the current trip status to the client itself, without calling the dispatcher.
Won't it accept an incomplete request?+
The bot collects cargo parameters via a checklist before scheduling a trip.
What about trip documents?+
Document tasks are tied to the trip; the system reminds you to prepare the package in advance.
Can I start with one instrument?+
Yes. The package shows the recommended composition, but the team can start with one task and add other tools later.