Messaging and email

Manage messages from connected channels in one customer history.

Example: reply in a connected channel

Where is my order?

What gets easier

  1. Example: reply in a connected channel

    Reply and send status

Working with AI

Your data

  • A connected channel and available history

AI assistance

  • Brings connected-channel history together and helps continue the conversation.

What you confirm

  • Send under the access rules
  • Only important external, financial, and irreversible actions require manual confirmation

Learn more

Integrations and data
  • A connected channel and available history
Working conditions
  • Some actions are available only after data sources are configured
  • The more complete your connected data, the more accurate the result
  • Availability and connection method depend on the provider.
  • Delivery is confirmed by the channel, not by this example.
Common questions

What does AI handle autonomously?

Brings connected-channel history together and helps continue the conversation.

Can I configure the depth of automation?

You decide where AI works on its own and where it waits for your confirmation — from full control to autopilot

When does a person step in?

Send under the access rules