Support assistant
AI finds answers in your business data and helps manage customer enquiries.
Knowledge base reply
Can I book an appointment tomorrow after 6 PM and how much does it cost?
What gets easier
Knowledge base reply
AI prepares a reply with a link to the data used
Handoff to manager
The conversation gets an assigned person and a brief summary
Record next step
The agreed action is saved in the workflow
Working with AI
Your data
- FAQ and knowledge base
- Services and prices
- Business hours
AI assistance
- Finds answers in business data and prepares a reply for staff.
What you confirm
- Sending a reply publicly
- Promise of price or discount
- Creating a booking or order
Learn more
Integrations and data
- WhatsApp Cloud API
- Telegram
- Bototeka knowledge base
Working conditions
- Some actions are available only after data sources are configured
- The more complete your connected data, the more accurate the result
- Does not answer topics for which no authorized data exists
- Does not replace the manager in conflict or non-standard situations
- Response quality depends on the accuracy of the knowledge base
Common questions
What does AI handle autonomously?
Finds answers in business data and prepares a reply for staff.
Can I configure the depth of automation?
You decide where AI works on its own and where it waits for your confirmation — from full control to autopilot
When does a person step in?
Sending a reply publicly