Customer added item to cart, hesitated on size, asked a question — no answer for three hours, tab closed, cart abandoned.
Online store
You confirm the order, discount, and refund.
Customer added item to cart, hesitated on size, asked a question — no answer for three hours, tab closed, cart abandoned.
Set up appointmentsHow it works in your business
Choose an example interaction and follow the path to your team’s next action.
Interactive example
From cart hesitation to completed order
Client request
Help with size and when will you deliver to my city?
Client request: Help with size and when will you deliver to my city?
What will change
'Is it in stock and when will you deliver to Kazan?' — dozens of identical manual replies every day.
It checks stock itself and gives the delivery time and price for a specific city.
After payment, 'where is my order, when will it arrive?' pours in — and the manager manually looks up each tracking number.
Answers order status by number, manager doesn't deal with repetitive questions.
Solution foundation
- Catalog and sales
AI reviews product cards, finds the right prices and terms, and prepares the next step of the sale.
- Warehouse and remains
AI detects shortages, suggests restocking, and executes approved operations within set limits.
- Orders and fulfillment
AI monitors order and warehouse risks, but payments, shipping, and return decisions remain under employee control.
Bank, payment provider, and external channel fees are shown separately.
What to prepare for launch
You don’t have to fill everything in at once. Bototeka will show the gaps and save your draft.
What to prepare for launch
- catalog
- stock
- delivery
What you can automate
- Pick size and answer about availability from the catalog.
- Calculate delivery time and cost for a specific city.
- Answer about order status by number.
What stays under control
- Public responses, prices, discounts, financial and irreversible changes await confirmation by the authorized manager.
- Client confirmation is only used for actions where it is explicitly called for in the script.
Questions about launch
Does the bot help with sizing?+
Yes. Using a sizing chart, it suggests a size and removes doubt while the customer is still on the site.
Does it answer about delivery by city?+
Yes. It gives the delivery time and cost for a specific city based on your data.
Who handles order placement and returns?+
The bot prepares, and the manager confirms order, discount, and return.
Can I start with one instrument?+
Yes. The package shows the recommended composition, but the team can start with one task and add other tools later.