During peak times, orders are dictated in chat mixed with questions, the operator confuses addresses and modifiers — they deliver with onions to someone who asked without.
Food delivery
The operator isn't torn between chat and kitchen.
During peak times, orders are dictated in chat mixed with questions, the operator confuses addresses and modifiers — they deliver with onions to someone who asked without.
Choose an available solutionHow it works in your business
Choose an example interaction and follow the path to your team’s next action.
Interactive example
From order in chat to delivery at the door
Client request
Two pizzas to this address, no onions, when will you deliver?
Client request: Two pizzas to this address, no onions, when will you deliver?
What will change
'Where is my order?' — the guest writes for the third time, the operator runs to the courier to check, while the queue of new orders grows.
The status updates automatically, the guest sees 'cooking', 'with courier', 'fifteen minutes' without a single question.
Promised 'forty minutes' by eye, kitchen is overwhelmed — they deliver an hour later, the guest is furious, a one-star review comes in.
The timeframe is based on real kitchen load, and in case of delay, the guest learns first, before getting angry.
Solution foundation
- Client assistant
AI handles routine tasks on its own and passes only complex or important conversations to a human.
- Catalog and sales
AI reviews product cards, finds the right prices and terms, and prepares the next step of the sale.
- Tasks and team
AI assigns the next step, due date, and responsible person, and ensures no task gets lost.
- Messaging and email
AI routes incoming messages, monitors channels, and handles approved conversations; important messages wait for your confirmation.
Bank, payment provider, and external channel fees are shown separately.
What to prepare for launch
You don’t have to fill everything in at once. Bototeka will show the gaps and save your draft.
What to prepare for launch
- menu and modifiers
- zones
- delivery time
What you can automate
- Accept order with address and modifiers and check zone.
- Give timeframe based on real kitchen load.
- Update delivery status and warn about delay first.
What stays under control
- Public responses, prices, discounts, financial and irreversible changes await confirmation by the authorized manager.
- Client confirmation is only used for actions where it is explicitly called for in the script.
Questions about launch
Won't the bot confuse modifiers?+
The order is fully assembled, every 'no onions' is recorded and goes to the kitchen without distortion.
How does the guest know the status?+
The status updates automatically: 'cooking', 'with courier', 'soon at the door' — without asking the operator.
What if the kitchen is delayed?+
The timeframe is calculated based on load, and in case of delay, the guest learns first.
Can I start with one instrument?+
Yes. The package shows the recommended composition, but the team can start with one task and add other tools later.