Reviews and Reputation
Collect feedback, handle negative reviews and prepare replies with AI.
New review
Waited longer than promised for my order, but the employee helped solve the issue
What gets easier
New review
Topic and priority are identified
Draft reply
A reply is drafted in the business tone
Service recovery
An internal action plan is created
Working with AI
Your data
- Reviews
- Communication tone
- Customer history if available
AI assistance
- Reviews feedback and drafts replies to reviews.
What you confirm
- Public reply
- Compensation or offer
- Close recovery case
Learn more
Integrations and data
- Connected review sources
- CRM if available
- Tasks and team
Working conditions
- Some actions are available only after data sources are configured
- The more complete your connected data, the more accurate the result
- Does not delete reviews
- Does not publish replies without approval
- Does not promise compensation without authority
Common questions
What does AI handle autonomously?
Reviews feedback and drafts replies to reviews.
Can I configure the depth of automation?
You decide where AI works on its own and where it waits for your confirmation — from full control to autopilot
When does a person step in?
Public reply