Reviews and Reputation
AI analyzes the situation and triggers internal steps; manually confirm the public response and compensation.
Spot negativity first and craft a calm response while the review is fresh.
One real workflow example
Customer review
Waited longer than promised for my order, but the employee helped solve the issue
Identify sentiment
Extract facts
Check history
It handles routine tasks on its own, and passes disputed or important ones to a human — with ready context
What AI automates
New review
AI analyzes the situation and triggers internal steps; manually confirm the public response and compensation.
Service recovery
An internal action plan is created
Automation you control
AI performs permitted routine work from connected data and rules. Confirm only genuinely important actions manually.
What you need to start
- Business settings
- Data from connected tools
- Connected review sources
What AI automates
- AI analyzes the situation and triggers internal steps; manually confirm the public response and compensation.
What you confirm
- Only important external, financial, and irreversible actions require manual confirmation
AI analyzes the situation and triggers internal steps; manually confirm the public response and compensation.
Integrations and limitations
Integrations and data
- Connected review sources
- CRM if available
- Tasks and team
Practical limitations
- Does not delete reviews
- Does not publish replies without approval
Questions before connecting
What does AI handle autonomously?
AI analyzes the situation and triggers internal steps; manually confirm the public response and compensation.
Can I configure the depth of automation?
You decide where AI works on its own and where it waits for your confirmation — from full control to autopilot
When does a person step in?
Only important external, financial, and irreversible actions require manual confirmation