Support assistant
AI handles routine tasks on its own and passes only complex or important conversations to a human.
Respond to customers in seconds and hand off only complex conversations to a human — with full context.
One real workflow example
Customer message
Can I book an appointment tomorrow after 6 PM and how much does it cost?
Identify topic and language
Find current conditions
Prepare answer
It handles routine tasks on its own, and passes disputed or important ones to a human — with ready context
What AI automates
Knowledge base reply
AI handles routine tasks on its own and passes only complex or important conversations to a human.
Record next step
The agreed action is saved in the workflow
Automation you control
AI performs permitted routine work from connected data and rules. Confirm only genuinely important actions manually.
What you need to start
- Business settings
- Data from connected tools
- WhatsApp Cloud API
What AI automates
- AI handles routine tasks on its own and passes only complex or important conversations to a human.
What you confirm
- Only important external, financial, and irreversible actions require manual confirmation
AI handles routine tasks on its own and passes only complex or important conversations to a human.
Integrations and limitations
Integrations and data
- WhatsApp Cloud API
- Telegram
- Bototeka knowledge base
Practical limitations
- Does not answer topics for which no authorized data exists
- Does not replace the manager in conflict or non-standard situations
Questions before connecting
What does AI handle autonomously?
AI handles routine tasks on its own and passes only complex or important conversations to a human.
Can I configure the depth of automation?
You decide where AI works on its own and where it waits for your confirmation — from full control to autopilot
When does a person step in?
Only important external, financial, and irreversible actions require manual confirmation